Thank You for purchasing your new B2 Custom Rod! You'll be pleased to know that B2 Custom Rods are covered by a Limited Lifetime Warranty against defects in materials and workmanship for the lifetime of the original owner. Please present your sales receipt or proof of purchase when making your warranty claim. Ship the complete damaged rod in a disposable container, prepaid and insured, directly to:
B2 Custom Rods 38701 Quince Place Newark, Ca. 94560
Please include a brief message explaining the problem with the rod, your return address, daytime phone number and a check or money order in the amount of $30 to cover return shipping and handling. If the return shipping destination is other than the United States or Canada, the actual return shipping cost will be assessed.
If the problem is due to a defect in materials or workmanship, the rod will be repaired or replaced as quickly as possible. If the problem is due to an unfortunate accident, misuse, alteration or normal wear and tear, we will advise you of the cost of the repair or replacement and await your approval prior to proceeding. Should we decide to replace the rod but no longer can obtain the original style parts, we will replace those parts with the closest comparable style from our current vendors.
This warranty is limited to the repair or replacement of the rod and does not cover consequential damages due to the failure of the rod unless they are specifically included under various state laws.
